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Sports-Minded Account Representative

2 months ago

Philadelphia, Pennsylvania, United States KOP Solutions, Inc Full time
Job Description

We are seeking a highly motivated and sports-minded individual to fill the role of Sports-Minded Account Representative at KOP Solutions, Inc. As a key member of our customer service and sales department, you will play a crucial role in delivering exceptional support to our clientele.


Key Responsibilities:

  • Engage with customers to provide personalized assistance and resolve inquiries in a timely and professional manner.
  • Assist customers with product recommendations, order placement, and tracking to ensure seamless customer experience.
  • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution and maintain customer satisfaction.
  • Provide information and updates on products and services to customers, highlighting key features and benefits.
  • Maintain accurate customer records and ensure data integrity within our CRM system to support informed decision-making.
  • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate efficient order fulfillment.
  • Stay up-to-date on competitive trends, products, and industry news to better serve customers and drive business growth.

Requirements:

  • Passion for delivering exceptional results and a competitive spirit to drive success.
  • Exceptional communication skills, both verbal and written, to effectively engage with customers and internal stakeholders.
  • Previous customer service, sales, or account representative experience, with a proven track record of success.
  • Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented environment.
  • Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
  • Proficiency in using customer support software, CRM systems, and standard office applications to support daily tasks.

What We Offer:

  • Competitive compensation commensurate with experience.
  • Opportunities for growth and advancement within a rapidly expanding organization.