Account Representative
4 days ago
At GEODIS, we're committed to unlocking business value in a complex world. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. As an Account Representative - Customs Brokerage, you'll play a critical role in ensuring seamless movement of goods worldwide.
Your Role on the Team:- Serve as the customer service liaison between GEODIS and our customers.
- Process Custom and OGA entries for clearance of goods into the United States.
- Open files, enter notes, information, and document requests in CargoWise and/or AS400 system.
- Classify invoices based on HTS (Harmonized Tariff Schedule).
- Send information/document requests to GEODIS employees, suppliers, service providers, and/or U.S. Government agencies as needed.
- Communicate with specified offices, departments, and teams on all issues affecting customs brokerage.
- File document requests, correspondence, and documents in a file folder identified by the applicable shipping/reference number.
- Ensure compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
- Coordinate shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
- Convert and verify shipment weight, volume, and foreign currency.
- Maintain communication with customers, carriers, and vendors.
- Coordinate pick-ups and invoice files.
- Assist customers with questions, complaints, requests, tracking, and tracing.
- Handle accounting processes accurately and in a timely manner.
- Coordinate shipments from airline, ocean piers, and CFS (container freight station) to customer/consignee destination.
- Review documentation or issue documents to meet government regulations and carrier regulations.
- Must have knowledge of buying/selling rates to ensure profitability.
- Ensure email and telephone calls are promptly and politely answered.
- Minimum 3 years' experience in customs brokerage or an equivalent combination of both education and experience.
- Knowledge of U.S. Government Agency requirements.
- Knowledge of U.S. Customs and OGA clearance of freight.
- PC literate with experience with Microsoft Outlook, Work, Access, and Excel.
- Excellent written and oral communication skills demonstrate a proven ability to develop relationships with a range of internal and external customers.
- Excellent planning and organizational skills.
- Ability to read and interpret documents.
- Ability to write routine reports and correspondence.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to multitask.
- Mathematical skills essential to ensure accuracy in calculations.
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment.
- Health, dental, and vision insurance after 30 days of employment.
- 401k match.
- Paid maternity and paternity leave.
- Access to career development, employee resource groups, and mentorship programs.
- Employee discounts.
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app.
- Free financial wellness programs.
- Daycare discount program.
- Opportunities to volunteer and give back to your community.
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