HVAC Service Manager

2 weeks ago


Southborough, Massachusetts, United States Mitsubishi Electric US, Inc. Full time
Job Summary

Mitsubishi Electric Trane HVAC US LLC is seeking a highly skilled and experienced Service and Training Manager to join our team in Albany, NY, Eastern, NY, or Vermont. As a key member of our organization, you will be responsible for providing technical support and training to our customers and distributor staff, ensuring they have the necessary knowledge and skills to install, diagnose, troubleshoot, and repair our products.

Key Responsibilities
  • Provide technical support to customers and distributor staff through various channels, including phone, email, and in-person training.
  • Work closely with our Business Unit Technical Services Manager and Sr Area Service Managers to develop and implement training programs and technical support strategies.
  • Manage a geographic area of responsibility within the Business Unit, ensuring that our customers and distributor staff receive the highest level of service and support.
  • Stay up-to-date with the latest product knowledge and technical developments, and communicate this information to our customers and distributor staff.
  • Collaborate with our Service and METUS QA Teams to resolve field product quality issues and improve overall customer satisfaction.
  • Develop and maintain relationships with our customers and distributor staff, providing them with exceptional service and support.
  • Perform other duties as assigned by our Business Unit Technical Services Manager or Sr Area Service Managers.
Requirements
  • HVAC 2-year Associate Degree or HVAC Technical School Certification.
  • EPA Certification.
  • 3 to 5 years of experience in servicing HVAC products.
  • Knowledge of ductless, commercial, VRG systems and controls.
  • BMS/BAS and BACnet, preferred.
  • Excellent verbal and written communication, including presentation skills.
  • Strong problem-solving and troubleshooting skills.
  • Basic working skills for Microsoft Office Programs.
  • Valid Driver's License with acceptable driving record.
  • Proven Customer Service skills.
  • Ability to ascend/descend stairs and/or ladders to access job sites.
  • Ability to move up to 50 pounds in weight.
About Mitsubishi Electric Trane HVAC US LLC

Mitsubishi Electric Trane HVAC US LLC is a leading provider of ductless and VRF systems in the United States and Latin America. As a 50-50 joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., we provide innovative products, systems, and solutions capable of cooling and heating any application from a home to a large commercial building. Our company is committed to delivering superior efficiency, comfort, and control to our customers.

We offer an excellent compensation and benefits package, including a 401(k) plan, medical, dental, vision, and basic life insurance plans, as well as 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year. We are an equal employment opportunity employer and welcome applications from diverse candidates.


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