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Customer Success Representative

1 month ago

Sioux Falls, South Dakota, United States CrossCountry Freight Solutions Full time
Customer Success Advisor

At CrossCountry Freight Solutions, we are seeking a highly skilled Customer Success Advisor to join our team. This role is responsible for building and nurturing long-lasting relationships with our customers, ensuring they receive exceptional service and support.

Key Responsibilities:
  • Develop and execute account plans to meet customer business objectives.
  • Collaborate with cross-functional teams to identify and implement service improvements.
  • Establish data analysis and monitoring processes to track customer account status.
  • Facilitate targeted action plans to resolve issues and maintain customer satisfaction.
  • Work closely with customers and sales teams to identify client needs and develop strategies for growth.
Requirements:
  • 3+ years of experience in account management or a relevant industry.
  • Excellent interpersonal, organizational, communication, analytical, and decision-making skills.
  • Self-motivated and results-driven individual with a strong background in customer service.
  • Extensive knowledge of the principles, procedures, and best practices in the industry.
Benefits:
  • Medical, Vision, Dental, Supplemental, and Life Insurances available.
  • Paid time off, paid holidays, paid community volunteer time.
  • 401k retirement plan.