Genetic Testing Coordinator
2 weeks ago
Fulgent Therapeutics LLC is a premier, full-service genomic testing company built around a foundational technology platform. Our diverse testing menu is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health.
Job SummaryWe are seeking a detail-oriented and customer-focused individual to join our Client Services team as a Genetic Testing Coordinator. In this role, you will be the hub across all departments, coordinating prompt handling of orders, fulfillment, and test results. You will gain insights on all aspects of how a start-of-the-art genetic lab is run and how new products are developed.
Key Responsibilities- Review and verify patient information on documentation received for each case.
- Scan in paperwork for cases received.
- Enter data on patient information sheet to CRM system.
- Provide daily email and phone support to our customers regarding products/services inquiries, test results, service concerns or issues.
- Maintain client services quality control through communication and problem-solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.
- Coordinate logistics for sample deliveries and pick-ups.
- Maintain strict confidentiality and adhere to all HIPAA guidelines/regulations.
- Document and maintain accurate records of verbal communication with customers.
- Coordinate with the sales team on enrolling and educating new clinics on the testing process and provide support to existing accounts.
- Document all feedback and suggestions from clients and sales representatives with the goal to make constant improvements to department and company practices.
- HS Diploma or AA/AS degree preferred.
- 0-2 years of experience in data entry and client support in the healthcare industry.
- Experience with CRM systems, such as Sales Force or Siebel.
- Knowledge of PHI and HIPAA guidelines.
- Knowledge of medical terminology preferred.
- Typing speed of at least 60 wpm.
- Excellent writing, verbal, and interpersonal communication skills.
- Strong Office Suite skills: Word and Excel.
- Excellent project organization skills.
- Ability to establish priorities, work independently, and proceed with objectives with no supervision.
- Ability to work collaboratively in a cross-functional team environment.
- Ability to multi-task and handle deadlines.
- Ability to actively listen and anticipate customer needs. Attention to detail.
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