Technical Service Specialist

12 hours ago


Wauwatosa, Wisconsin, United States Briggs & Stratton Full time
Job Summary

We are seeking a highly skilled Technical Service Specialist to join our team at Briggs & Stratton. As a Technical Service Specialist, you will be responsible for providing technical support and resolving complex issues related to our products and services.

Key Responsibilities
  • Provide technical support and guidance to customers, dealers, and internal teams via phone, email, and other communication channels.
  • Investigate and troubleshoot complex technical issues related to our products and services.
  • Conduct research and investigations to determine the validity of warranty claims and make adjustments as necessary.
  • Communicate effectively with internal and external partners to resolve inquiries and provide solutions.
  • Assist with locating product parts and providing guidance to internal customer service representatives and other staff.
  • Maintain and continuously improve knowledge of our products and equipment to provide innovative solutions.
  • Enter customer contact details into our Customer Relationship Management software.
Requirements
  • High School Diploma or Equivalent
  • Customer or technical support experience
  • Minimum three years of experience in troubleshooting and repair capacity
  • Basic understanding of generator operations
Preferred Qualifications
  • Engine powered product service industry experience
  • Generator troubleshooting experience
  • Knowledge of electricity - including A/C voltage
Additional Knowledge & Skills
  • Good written and verbal communication skills
  • Strong negotiation and problem resolution skills
  • Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
  • Proficient computer skills
  • Strong mechanical aptitude and technical knowledge specific to Company products
  • Excellent customer service skills
  • Strong ability to convey technical information to customers and dealers in an easy to understand manner
Work Environment

Wauwatosa, WI

Briggs & Stratton is committed to a policy of equal employment opportunity and undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.



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