Technical Service Specialist
12 hours ago
We are seeking a highly skilled Technical Service Specialist to join our team at Briggs & Stratton. As a Technical Service Specialist, you will be responsible for providing technical support and resolving complex issues related to our products and services.
Key Responsibilities- Provide technical support and guidance to customers, dealers, and internal teams via phone, email, and other communication channels.
- Investigate and troubleshoot complex technical issues related to our products and services.
- Conduct research and investigations to determine the validity of warranty claims and make adjustments as necessary.
- Communicate effectively with internal and external partners to resolve inquiries and provide solutions.
- Assist with locating product parts and providing guidance to internal customer service representatives and other staff.
- Maintain and continuously improve knowledge of our products and equipment to provide innovative solutions.
- Enter customer contact details into our Customer Relationship Management software.
- High School Diploma or Equivalent
- Customer or technical support experience
- Minimum three years of experience in troubleshooting and repair capacity
- Basic understanding of generator operations
- Engine powered product service industry experience
- Generator troubleshooting experience
- Knowledge of electricity - including A/C voltage
- Good written and verbal communication skills
- Strong negotiation and problem resolution skills
- Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
- Proficient computer skills
- Strong mechanical aptitude and technical knowledge specific to Company products
- Excellent customer service skills
- Strong ability to convey technical information to customers and dealers in an easy to understand manner
Wauwatosa, WI
Briggs & Stratton is committed to a policy of equal employment opportunity and undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.
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