HVAC Service Operations Manager Position

2 days ago


Chicago, Illinois, United States American Residential Services Full time

American Residential Services is a leading provider of HVAC services, and we have an exciting opportunity for an ambitious professional to join our team as an HVAC Service Operations Manager. This role offers a unique blend of technical expertise and leadership skills, with a focus on delivering exceptional customer experiences.

Salary: $85k - $95k annually, with potential for annual bonuses. We also offer a comprehensive benefits package, including medical, dental, vision & life insurance, employer-paid Telehealth benefits, 401(k) plan with company match, paid time off, paid holidays, quality training programs, opportunities for advancement, and more.

Job Responsibilities:
  • Sales and Service Management

We are seeking a highly skilled manager to oversee the sales and service operations of our HVAC team. Your primary responsibilities will include:

  • Managing and developing a team of HVAC staff, including hiring, terminating, disciplining, scheduling, setting work priorities, conducting meetings, counseling employees, evaluating performance, and directing assignments.
  • Establishing and maintaining departmental operating policies and procedures, as well as budgets.
  • Interfacing with contractors, homeowners, building inspectors, and project managers to identify service needs and maintain good customer relations.
Operational Efficiency

To ensure optimal operational efficiency, you will be responsible for:

  • Evaluating workload and scheduling installation and service work to best utilize manpower and maximize profits.
  • Resolving customer issues and complaints in a timely manner to ensure customer satisfaction.
  • Ensuring that materials and equipment are ordered and dispensed for scheduled jobs, overseeing general inventory control.
  • Setting up pricing structures and reviewing bid proposals with estimators as needed.
  • Driving to job sites to monitor production, efficiency, and quality control of technicians.
Leadership and Development

You will be expected to:

  • Provide guidance and support to crew members on proper use of materials and quality workmanship.
  • Stay in touch with service technicians and installation crews to address unexpected needs.
  • Review payroll records to ensure accurate payment to technicians.
  • Assist the dispatching operation to select appropriate technicians for service types.

About Us:

American Residential Services is committed to providing exceptional customer experiences through our expert HVAC services. With a strong focus on employee development and customer satisfaction, we strive to deliver top-notch results in a fast-paced environment.

Requirements:

  • A high school diploma or equivalent is required, with 3-5 years of experience in a management role. Related experience, advanced training, or any combination of education and experience may be substituted.
  • A solid understanding of the permitting process in the Kansas City Metro area is essential.
  • A valid driver's license is required.
  • Strong supervisory, computer, Microsoft Office, and mathematical skills are necessary. Strong communications and human relations skills are also required.


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