HVAC Service Operations Manager Position
2 days ago
American Residential Services is a leading provider of HVAC services, and we have an exciting opportunity for an ambitious professional to join our team as an HVAC Service Operations Manager. This role offers a unique blend of technical expertise and leadership skills, with a focus on delivering exceptional customer experiences.
Salary: $85k - $95k annually, with potential for annual bonuses. We also offer a comprehensive benefits package, including medical, dental, vision & life insurance, employer-paid Telehealth benefits, 401(k) plan with company match, paid time off, paid holidays, quality training programs, opportunities for advancement, and more.
Job Responsibilities:- Sales and Service Management
We are seeking a highly skilled manager to oversee the sales and service operations of our HVAC team. Your primary responsibilities will include:
- Managing and developing a team of HVAC staff, including hiring, terminating, disciplining, scheduling, setting work priorities, conducting meetings, counseling employees, evaluating performance, and directing assignments.
- Establishing and maintaining departmental operating policies and procedures, as well as budgets.
- Interfacing with contractors, homeowners, building inspectors, and project managers to identify service needs and maintain good customer relations.
To ensure optimal operational efficiency, you will be responsible for:
- Evaluating workload and scheduling installation and service work to best utilize manpower and maximize profits.
- Resolving customer issues and complaints in a timely manner to ensure customer satisfaction.
- Ensuring that materials and equipment are ordered and dispensed for scheduled jobs, overseeing general inventory control.
- Setting up pricing structures and reviewing bid proposals with estimators as needed.
- Driving to job sites to monitor production, efficiency, and quality control of technicians.
You will be expected to:
- Provide guidance and support to crew members on proper use of materials and quality workmanship.
- Stay in touch with service technicians and installation crews to address unexpected needs.
- Review payroll records to ensure accurate payment to technicians.
- Assist the dispatching operation to select appropriate technicians for service types.
About Us:
American Residential Services is committed to providing exceptional customer experiences through our expert HVAC services. With a strong focus on employee development and customer satisfaction, we strive to deliver top-notch results in a fast-paced environment.
Requirements:
- A high school diploma or equivalent is required, with 3-5 years of experience in a management role. Related experience, advanced training, or any combination of education and experience may be substituted.
- A solid understanding of the permitting process in the Kansas City Metro area is essential.
- A valid driver's license is required.
- Strong supervisory, computer, Microsoft Office, and mathematical skills are necessary. Strong communications and human relations skills are also required.
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