Injury Claims Adjuster

3 weeks ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

At USAA, we're committed to delivering exceptional service to our members. As a dedicated Injury Examiner, you'll play a critical role in ensuring that our members receive fair and timely compensation for their injuries.

Key Responsibilities
  • Adjust complex bodily injury claims, including those with significant demonstrable injuries, and UIM claims, as well as all auto physical damage associated with those claims.
  • Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines.
  • Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions.
  • Prioritize and manage assigned claims workload to keep members and other involved parties informed, providing timely claims status updates.
  • Collaborate and support team members to resolve issues and identify appropriate matters for escalation.
  • Partner and/or direct vendors and internal business partners to facilitate timely claims resolution.
  • Serve as a resource for less experienced team members on complex claims.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • High School Diploma or General Equivalency Diploma
  • 4+ years of casualty adjusting experience
  • Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
What Sets You Apart
  • At least 4 years of experience handling UM/UIM injury claims
  • 3+ years of catastrophic injury experience
  • Injury Experience in various states
  • College Degree (Bachelor's or higher)
  • Insurance Designation
About USAA

USAA is a leading provider of financial services to military members and their families. We're committed to delivering exceptional service and making a real impact for our members.

What We Offer

USAA offers a competitive salary range of $81,770 - $156,290, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.



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