Quality Assurance Associate
4 weeks ago
As a Quality Assurance Associate at Food Lion, you will play a vital role in maintaining the highest standards of quality and safety in our stores. Your primary focus will be on ensuring that our customers receive a clean, safe, and inviting shopping experience. You will be responsible for maintaining standards in accordance with the standard practice manual, minimizing shrink through proper utilization of standard practice, and adhering to company guidelines, policies, and standard practice.
Key Responsibilities:
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Courteous and helpful to other associates
- Sweep and clean floors on nights with no scheduled vendor services
- Weekly cleaning of Produce, Market and Deli Departments
- Clean and organize the store mop room
- Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
- Follow QA daily check list and sanitation standards set by Food Lion
- Follow current Standard Practices regarding cleanup of Hazardous Waste product
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
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