Director of Operations

3 weeks ago


Portland, Oregon, United States Providence Health & Service Full time
About the Role

We are seeking a highly skilled and experienced Director of Operations to join our team at Providence Health & Service. As a key member of our leadership team, you will be responsible for overseeing the planning, execution, and finalization of projects within the Department, ensuring they are completed on time, within budget, and to the highest standards.

Key Responsibilities
  • Develop and implement project plans, including defining project scope, goals, and deliverables.
  • Collaborate with senior management and stakeholders to charter new initiatives and operationalize objectives.
  • Prepare and present system reporting measures and metrics to leadership and team leads.
  • Develop and manage reporting of improvement portfolio, milestone plans, financial outcome measurements, project timelines, and methods to ensure progress for each initiative.
  • Organize, develop deliverables for, and attend weekly meetings with leadership and team leads and/or executives to gather information, communicate progress, and develop countermeasures regarding various initiatives.
  • Set and continually manage project expectations with team members and other stakeholders in a timely and clear manner.
  • Update various tracking and measurement tools, including benefit schedules, benefit calculation models, initiative charters, work plans, and milestones for each initiative.
  • Develop and analyze the content of status reports from the project team, troubleshooting any problem areas.
  • Constantly monitor and report on progress of the project to leadership; work with leadership to identify issues, risks, and further opportunities.
  • Analyze productivity and key performance trends and provide recommendations on improvement.
  • Proactively seek out opportunities and initiatives that fall under the purview of the PMO.
Requirements
  • Bachelor's Degree in Health Information Management, Business, Healthcare Administration, or Management Information Systems from an Accredited College or University.
  • 5 years of experience in a large, multi-functional health care or equivalent environment.
  • 5 years of demonstrated experience with project management principles (preferred).
  • 5 years of demonstrated experience with current data analysis principles, methods, procedures, practices, tools, and techniques (preferred).
  • Experience with healthcare decision support and/or financial tools/databases.
  • Experience at working both independently and in a team-oriented, collaborative environment.
  • Clinical background or medical practice management (preferred).
  • Training in healthcare decision support tools/databases.
  • Master's Degree in Healthcare, Business, or IT related field (preferred).
  • Upon hire: Project Management Professional (PMP) (preferred).
  • Clinical training/education (preferred).


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