Senior Operations Manager, Marine Experiences
10 hours ago
We are seeking a highly experienced Senior Operations Manager to join our team at TopView Sightseeing. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our marine experiences, including hospitality, operations, and efficiency.
Key Responsibilities- Manage and supervise all aspects of product execution, ensuring flawless delivery and a world-class experience.
- Lead multiple vessels to ensure timely and successful events and experiences.
- Provide day-to-day leadership to personnel, engaging in recruitment, training, and performance monitoring.
- Conduct audits to assess talent and coach as needed, continually analyzing processes and systems to improve results.
- Communicate with marine teams to anticipate replacement needs and own concession inventory control and procurement processes.
- Work closely with the finance team to develop and manage operational budgets, identifying cost-saving opportunities and ensuring financial discipline.
- Partner with the Director of Marine Operations to streamline existing products and develop, refine, and ensure compliance with SOPs.
- Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
- Manage coordination for events with external vendors and conduct client walk-throughs as needed.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven track record of at least 12 years in operations, with 5+ years in a management role, preferably in hospitality, restaurant, or F&B experience.
- Highly hands-on with strong problem-solving capabilities under pressure, ability to make data-driven decisions, and thrive in a fast-paced environment.
- Exceptional team management abilities, with a history of building and motivating high-performing teams, excellent communication and organizational skills, and attention to detail.
- Work schedule is 50+ hours a week, with availability to work weekends and holidays, and a valid driver's license required.
- Bonus pay
- Paid time off
- Health insurance (medical, dental, vision)
- Pre-tax commuter benefit
Salary Range: $85,000-$95,000
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