Lead Financial Associate

3 weeks ago


Auburn, Alabama, United States River Bank & Trust Full time
Job Overview

River Bank & Trust is seeking a highly skilled Lead Financial Associate to join our team. As a key member of our banking operations, you will be responsible for supervising and training a team of financial associates, ensuring the highest level of customer service and financial expertise.

Key Responsibilities:

  • Supervise and train a team of financial associates to ensure excellent customer service and financial expertise.
  • Ensure accurate and efficient processing of financial transactions, including deposits, withdrawals, and loan payments.
  • Maintain a thorough knowledge of banking products and services, including personal and business accounts, loans, and credit cards.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with other banking teams to ensure seamless operations and excellent customer experience.
  • Stay up-to-date with regulatory requirements and banking laws, ensuring compliance with all relevant regulations.
  • Develop and implement processes to improve efficiency and productivity, ensuring the highest level of customer satisfaction.
  • Lead by example, demonstrating a commitment to excellence and a passion for delivering exceptional customer service.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of banking experience, with a focus on customer service and financial operations.
  • Proven leadership skills, with experience supervising a team of financial associates.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to stay up-to-date with regulatory requirements and banking laws.
  • Proficiency in Microsoft Office products, including Word, Excel, and Outlook.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers.

How to Apply:

If you are a motivated and customer-focused individual with a passion for banking and financial operations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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