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Customer Service Team Lead

2 months ago

Auburn, Alabama, United States MAPCO Express, Inc. Full time
Customer Service Team Lead

About MAPCO Express, Inc.



MAPCO Express, Inc. is a leading convenience store chain with a strong commitment to customer service. Our team of dedicated employees is passionate about delivering high-quality products and services to our customers.



Key Responsibilities


  • Meet and exceed customer service standards
  • Follow company cash control policies and procedures
  • Adhere to all laws and regulations regarding the sale of government-regulated products and services
  • Obey company and health department safety guidelines for food preparation
  • Detail cleaning of store interior and exterior according to company standards
  • Stock and rotate products, including coolers and freezers
  • Complete training activities and pass minimum job performance standards
  • Follow company general rules of conduct and code of ethics
  • Motivate sales associates to grow store sales and profitability using suggestive selling techniques
  • Assist the store manager in hiring, developing, and training other team members to meet company standards and guidelines


Core Competencies


  • Time Management

    • Value time and use it effectively and efficiently
    • Concentrate efforts on important priorities and attend to a broader range of activities
    • Get more done in less time than others

  • Action Oriented

    • Enjoy working hard and seize more opportunities than others
    • Not fearful of acting with a minimum of planning

  • Customer Focus

    • Act with customers in mind and be dedicated to meeting their expectations and requirements
    • Get first-hand customer information and use it for improvements in products and services

  • Determination

    • Pursue everything with energy, drive, and a need to finish
    • Seldom give up before finishing, especially in the face of resistance or setbacks


    Physical Demands and Requirements


    • Standing/Walking: 50%
    • Lifting up to 40 pounds: 10%
    • Bending: 10%
    • Sitting: 10%
    • Squatting/Stooping: 5%
    • Climbing: 5%
    • Reaching: 10%


Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.



Travel Requirements and Hazards


  • Travel Requirements: 0 overnight stays per year
  • Handle Hazardous Materials: 5%


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.