Customer Service Representative

2 months ago


Houma, Louisiana, United States Trahan's Heating & Cooling Full time
About Trahan's Heating & Cooling

We are a family-owned and operated business with a strong commitment to providing exceptional service to our customers. Our company values hard work, dedication, and a positive attitude, and we strive to create a work environment that is supportive and rewarding for our employees.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing incoming calls from customers, scheduling and managing customer estimates, and identifying and assessing customer needs to achieve full satisfaction of work provided.

Key Responsibilities
  • Manage incoming calls from customers in a professional and courteous manner
  • Schedule and manage customer estimates to ensure timely and efficient service
  • Identify and assess customer needs to achieve full satisfaction of work provided
  • Manage customer and technician schedules to ensure seamless service delivery
  • Renew and manage maintenance agreements to ensure ongoing customer satisfaction
  • Build relationships with customers to provide top-level service and support
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed
  • Appropriately handle and de-escalate customer complaints and concerns
Requirements
  • 1-5 years of call center or customer support experience
  • Valid driver's license with a clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred
Benefits
  • Matching 401(k) plan
  • Health insurance
  • Dental and vision insurance
  • Life and disability insurance
  • Paid time off
  • Ongoing training and development opportunities
Work Environment

We are a dynamic and growing company that values our employees' well-being and offers a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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