Customer Service Representative
2 months ago
Trahan's Heating and Cooling is seeking a highly motivated and customer-focused individual to join our dedicated Customer Support team. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Manage incoming calls from customers in a professional and courteous manner
- Schedule and manage customer estimates to ensure timely and efficient service
- Identify and assess customer needs to achieve full satisfaction of work provided
- Manage customer and technician schedules to ensure seamless service delivery
- Renew and manage maintenance agreements to maintain customer loyalty
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
- 1-5 years of call center or customer support experience preferred
- Valid driver's license with a clean motor vehicle record
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Trahan's Heating and Cooling is a family-owned and operated company with a small business feel and large business size, growth, and stability. We prioritize our employees' well-being and offer unmatched rewards, including full benefits and a matching 401(k). If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.
Benefits- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Houma, LA
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