Customer Experience Associate
4 weeks ago
Job Summary:
The Customer Experience Associate is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role involves driving sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
Key Responsibilities:
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Lifts, places, and arranges items on shelves and racks, and maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events, and works to minimize shrink in the store by following proper policies and procedures.
- Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management, and works with Store Management and other Team Members on projects in a friendly and professional manner.
Requirements:
- Ability to work a varied schedule based on business needs.
- Ability to lift, place, and arrange items on shelves and racks, and to bend down and reach above head.
- Ability to work collaboratively with others and to communicate effectively in a group environment.
Benefits:
JOANN offers a range of benefits and incentives to eligible Team Members, including medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability and company-paid short-term disability, paid time off and sick time, 401(k) retirement plan with an employer match, and employee stock purchase plan.
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