Senior Customer Service Lead

1 month ago


Dunbar, West Virginia, United States City National Bank of West Virginia Full time
Senior Customer Service Representative

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at City National Bank of West Virginia. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and exceeding customer satisfaction goals.

Key Responsibilities:
  • Provide timely and effective resolution to customer complaints and issues
  • Develop and maintain strong relationships with customers to ensure long-term loyalty and satisfaction
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date on product and service offerings to provide accurate information to customers

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Us:

City National Bank of West Virginia is a leading financial institution dedicated to providing exceptional customer service and community support. We are committed to building long-term relationships with our customers and the communities we serve.



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