Customer Service Management Trainee

2 weeks ago


Burlington, Wisconsin, United States Uline Full time

Customer Service Management Trainee

Competitive Hourly Rate - Up to $63,000 - $75,000 per year with bonuses

Uline Call Center

Are you an emerging customer service leader looking to gain on-the-job skills and experience? Uline is seeking a Customer Service Management Trainee to join our state-of-the-art call center team. As a Customer Service Management Trainee, you will have the opportunity to master all aspects of customer service management through a comprehensive hands-on training program.

About the Role

  • Develop and implement customer service strategies to drive business growth and customer satisfaction.
  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.
  • Review department procedures and standards to identify areas for improvement.

Requirements

  • Bachelor's degree.
  • Strong track record of customer-focused service, teamwork, and attention to detail.
  • Prior leadership/management experience is a plus.

What We Offer

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled



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