Customer Service Specialist

2 months ago


Burlington, Wisconsin, United States Runnings Full time
Job Description for Sales Associate at Runnings

The Sales Associate is a vital member of our retail team, responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Customer Service: Greet customers as they shop in the retail store, assisting with customer service questions and resolving any issues in a timely and professional manner.
  • Merchandise Management: Price store merchandise and make price changes as requested by store management, ensuring accurate and up-to-date pricing information.
  • Inventory Management: Stock and face merchandise on shelves as requested by store management, maintaining a well-organized and visually appealing store environment.
  • Receiving and Processing: Assist in receiving freight and organizing incoming products as directed by store management, ensuring timely and accurate processing of shipments.
  • Cash Handling: Handle customer transactions utilizing the KCX cash register system, maintaining accurate cash handling and adhering to company policies and procedures.
  • Customer Returns: Responsible for handling customer returns, providing a positive and professional experience for our customers.
Additional Responsibilities:
  • Housekeeping: Perform housekeeping duties, maintaining a clean and safe store environment.
  • Other Duties: Perform other duties as assigned by store management, contributing to the overall success of the team.
Mental and Physical Requirements:
  • Customer Service Skills: Excellent customer service skills required, with the ability to provide a positive and professional experience for our customers.
  • Physical Demands: Frequent lifting up to 50 pounds, long periods of standing, and frequent bending and twisting.
Education, Training, and Experience:
  • Education: High School Diploma or GED preferred.
Working Environment and Conditions:
  • Work Environment: Retail store environment, with exposure to cold and warm conditions.
  • Work Schedule: Irregular work schedule, with varying hours and shifts.
Equipment and Tools:
  • Computer: Utilize computer software and network for various tasks and responsibilities.
  • Calculator: Use a calculator for mathematical calculations and tasks.
  • Cash Register-Scanner: Operate the KCX cash register system for customer transactions.
  • Telephone: Answer incoming telephone calls and handle appropriately.
  • Fax: Utilize a fax machine for communication and documentation.
  • Copy Machine: Use a copy machine for printing and copying documents.


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