Customer Service Ambassador
3 weeks ago
At Amtraco LLC, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
- Key Responsibilities:
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Communicate with customers through various channels, including phone, email, and in-person interactions.
- Collaborate with sales teams and other departments to ensure seamless customer experiences.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Identify and implement process improvements to enhance customer satisfaction and loyalty.
Requirements:
- Essential Skills:
- Excellent communication and interpersonal skills.
- Ability to remain calm and composed in high-pressure situations.
- Proficient in Microsoft 365 Suite and other relevant software.
- Experience working in a customer-facing role, preferably in a similar industry.
Preferred Qualifications:
- Education:
- High School Diploma or equivalent.
- Associates degree or Bachelor's degree in a related field.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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