Customer Service Ambassador

3 weeks ago


Burlington, Wisconsin, United States Amtraco Llc Full time

At Amtraco LLC, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

  • Key Responsibilities:
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Communicate with customers through various channels, including phone, email, and in-person interactions.
  • Collaborate with sales teams and other departments to ensure seamless customer experiences.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Identify and implement process improvements to enhance customer satisfaction and loyalty.

Requirements:

  • Essential Skills:
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Proficient in Microsoft 365 Suite and other relevant software.
  • Experience working in a customer-facing role, preferably in a similar industry.

Preferred Qualifications:

  • Education:
  • High School Diploma or equivalent.
  • Associates degree or Bachelor's degree in a related field.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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