Cloud Infrastructure Support Specialist
4 weeks ago
Zachary Piper Solutions is seeking a skilled Cloud Infrastructure Support Specialist to join their hybrid cloud operations team. The successful candidate will play a crucial role in monitoring and responding to incidents, escalations, and providing exceptional customer service in the 24x7 hybrid cloud infrastructure.
Responsibilities:
·Monitor and respond to incidents, escalations, and provide customer service support
·Perform network tasks, such as port changes, activations, and VLAN assignments
·Utilize incident response tools for network diagnoses and issue remediation
·Improve operational efficiency through automation tools and scripts
Requirements:
·Active TS/SCI clearance
·Bachelor's degree in Computer Science or 2+ years of hands-on experience
·DoD 8570 IAT Level 2 certification (CompTIA Security+)
·Experience with incident response tools
·Flexibility in shift hours and availability for on-call support
Compensation:
·$70,000 - $120,000 (Depending on experience)
·Benefits including medical, dental, vision, 401k
·Holidays and paid time off
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