Service Desk Support Specialist

4 weeks ago


Lorton, Virginia, United States General Dynamics Information Technology Full time
Service Desk Technician Role Overview

The Service Desk Technician plays a vital role in supporting customers and service users by identifying and resolving issues efficiently. As the primary point of contact, this role involves providing timely and effective support to ensure seamless service delivery.

Key Responsibilities:
  • Respond to service requests and incidents in a timely and professional manner.
  • Diagnose and resolve technical issues using various tools and resources.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Collaborate with internal teams to resolve complex issues and improve service delivery.

Requirements:
  • Strong technical skills and knowledge of IT systems and tools.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Why Join Us:
  • Opportunity to work with a leading technology company.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.


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