Service Desk Specialist

4 weeks ago


Lorton, Virginia, United States Zachary Piper Solutions Full time

Zachary Piper Solutions is seeking a Service Desk candidate in a technical troubleshooting role. The successful candidate will deliver exceptional customer service and resolve system issues using various diagnostic tools.

Responsibilities:

  • Respond to customer problems, issues, and requests.
  • Operate as the entry point for customers, document, and notify the proper department.
  • Escalate as necessary and track incidents.
  • Demonstrate technical qualities with exceptional customer service.
  • Resolve system issues and mitigate internal system issues.
  • Resolve incident tickets.

Qualifications:

  • Active TS/SCI clearance.
  • 2+ years of IT professional experience.
  • Security+ certificate.
  • Excellent customer service skills.

Compensation:

  • Salary Range: $70,000 - $90,000 based on experience.
  • Comprehensive Benefits: Medical, dental, vision, PTO, 401k, Holiday.


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