Service Desk Specialist
4 weeks ago
Zachary Piper Solutions is seeking a Service Desk candidate in a technical troubleshooting role. The successful candidate will deliver exceptional customer service and resolve system issues using various diagnostic tools.
Responsibilities:
- Respond to customer problems, issues, and requests.
- Operate as the entry point for customers, document, and notify the proper department.
- Escalate as necessary and track incidents.
- Demonstrate technical qualities with exceptional customer service.
- Resolve system issues and mitigate internal system issues.
- Resolve incident tickets.
Qualifications:
- Active TS/SCI clearance.
- 2+ years of IT professional experience.
- Security+ certificate.
- Excellent customer service skills.
Compensation:
- Salary Range: $70,000 - $90,000 based on experience.
- Comprehensive Benefits: Medical, dental, vision, PTO, 401k, Holiday.
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