Fitness Experience Coordinator

4 days ago


Modesto, California, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications and Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are necessary.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Compensation: $15.50 per hour

Planet Fitness is a dynamic and growing company that is committed to enhancing people's lives with an affordable, high-quality fitness experience. We are seeking a talented and motivated individual to join our team as a Member Services Representative.

As a Member Services Representative, you will play a critical role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. You will be responsible for handling all front desk related activities, facilitating needed updates to member accounts, and responding to member questions and concerns in a timely and professional manner.

If you are a customer-focused individual with a passion for fitness and health, we encourage you to apply for this exciting opportunity.



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