Service Director

1 day ago


Durham, North Carolina, United States FOSTERS MARKET INC Full time
Job Overview

As a Front of House Shift Leader at FOSTERS MARKET INC, you will play a pivotal role in maintaining exceptional customer experiences throughout our restaurant. Your primary responsibility will be to manage and direct our front-of-house staff during their shifts, fostering a culture of excellent customer service and seamless communication between teams.

To excel in this position, you should possess strong leadership skills, previous experience in restaurants, and the ability to handle cash transactions efficiently. You will work closely with our management team to ensure that our service standards are met, and our customers' needs are always prioritized.

Key Responsibilities:

  • Shift Management: Supervise and direct front-of-house staff during shifts, ensuring smooth service delivery.
  • Cash Handling: Accurately count cash drawers and report shift income to management.
  • Communication: Foster open communication among front, back of house, and management teams to maintain efficient service.
  • Customer Satisfaction: Address and resolve customer complaints promptly, ensuring high levels of satisfaction.

Requirements:

  • A high school diploma or equivalent certificate.
  • Significant experience working in restaurants, preferably in a leadership or supervisory capacity.
  • Excellent leadership and communication skills.

We estimate the salary for this role to be around $52,000-$65,000 per year, including tips, depending on your level of experience. Our goal is to attract talented professionals who can help us deliver exceptional customer experiences while advancing their careers in the hospitality industry.



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