Technical Support Specialist

8 hours ago


Tate, United States Della Infotech Full time
Job Title: Technical Support Specialist

At Della Infotech, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.

Key Responsibilities:
  • Provide technical assistance to computer users, answering questions and resolving computer problems.
  • Monitor ticket queues, assign tickets to internal and external support staff, and escalate tickets outside of SLA's.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third-party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
Requirements:
  • 3+ years of experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
  • Experience with hands-on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login issues, etc.
  • Using and monitoring helpdesk ticket systems.
  • Hardware setup and software directory support.
  • Any computer certifications would be an asset.
Work Schedule:

The candidate must be local to Atlanta and be able to come to the office every day to work.



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