Economic Support Specialist

3 days ago

Tate, United States Georgia Department of Human Services Full time
About the Role

We are seeking a highly motivated and detail-oriented Economic Support Specialist to join our team at the Georgia Department of Human Services. As an Economic Support Specialist, you will play a critical role in providing assistance to individuals and families in need, ensuring they receive the support they require to achieve self-sufficiency.

Key Responsibilities
  • Determine initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
  • Process applications, reviews, hearing requests, and/or changes using appropriate criteria and policies consistently.
  • Record and evaluate personal and financial data obtained from individuals.
  • Register online applications, renewals, and process verification via Document System.
  • Adhere to assigned daily work schedule, meets attendance standards as outlined in policy.
  • Ability to answer a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance, (PCK, P4HB, Family Medicaid, ABD) and TANF programs.
  • Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line.
  • Document all call information according to standard operating procedures.
  • Keys in a high volume of data using standard office hardware and software.
  • The capability of being flexible with work assignments and able to work in multiple queues.
  • Provides professional, courteous, and helpful customer service to our internal and external customers.
  • Review and process change requests over the phone when presented.
  • Performs other professional responsibilities as assigned.
Requirements
  • High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
Preferred Qualifications
  • Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years.
  • Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
  • Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
  • Must be able to work independently.
  • Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
What We Offer

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. Our team is dedicated to providing exceptional service to our customers, and we are looking for individuals who share our commitment to excellence.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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