Executive Hotel Leader

4 weeks ago


Waterford, Michigan, United States Hyatt House Full time
Job Description
We are seeking a seasoned and dynamic Executive Hotel Leader to spearhead our team at Hyatt House. As a key member of our leadership team, you will be responsible for driving sales and profitability, guest and associate satisfaction, and ensuring that brand standards are met.

Key Responsibilities:
  • Function as the primary strategic leader of the hotel, overseeing all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, and sales and revenue generation.
  • Analyze business results and collaborate with the leadership team to develop effective strategies to address needs, making key decisions and overseeing execution.
  • Ensure brand standards are met, with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
  • Drive the sales culture in the hotel through active involvement in the sales process, encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals to drive financial performance.
  • Prepare an annual budget and business plan in collaboration with department heads to ensure the smooth operations of the hotel, setting financial goals and planning expenses.
  • Monitor actual sales and revenues to determine variance and assess goal accomplishments.
  • Create an environment in which all associates can reach their full potential.
  • Ensure that all associate and business decisions are in line with the brand and company's Mission, Values, and Guiding Principles.
Requirements:
  • Minimum of 3-5 years of experience as a GM in a full-service hotel; GM experience with a branded hotel or upscale full-service property is a plus.
  • Proven track record in delivering financial results.
  • Proven track record of building a cohesive team and facilitating goal accomplishment.
  • Ability to inspire associates and create a culture of care and accountability.
  • Proven track record of positive associate satisfaction.
  • Commitment to exceptional guest service.
  • Strong communication and listening skills, excellent speaking, reading, and writing skills.
  • Aptitude in financial management, financial reports, and analysis.
  • Excellent leadership skills with a hands-on, lead-by-example work style.


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