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Executive Hotel Leader

4 weeks ago

Waterford, Michigan, United States Hyatt House Full time
Job Description

We are seeking a highly skilled and experienced General Manager to lead our team at Hyatt House. As a General Manager, you will be responsible for effectively managing all aspects of the hotel and driving results that contribute to the mission and overall success of the hotel.

Key Responsibilities:
  • Function as the primary strategic leader of the hotel, responsible for guest and associate satisfaction, human resources, financial performance, and sales and revenue generation.
  • Analyze business results and work with the leadership team to develop effective strategies to address needs, making key decisions and overseeing execution.
  • Ensure brand standards are met, with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
  • Drive the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals.
  • Prepare an annual budget and business plan in collaboration with department heads to ensure the smooth operations of the hotel, setting financial goals and planning expenses.
  • Monitor actual sales and revenues to determine variance and assess goal accomplishments.
  • Create an environment in which all associates can reach their full potential.
  • Ensure that all associate and business decisions are in line with the brand and company's Mission, Values, and Guiding Principles.
Requirements:
  • Minimum of 3-5 years' experience as a GM in a full-service hotel; GM experience with a branded hotel or upscale full-service property is a plus.
  • Proven track record in delivering financial results.
  • Proven track record of building a cohesive team and facilitating goal accomplishment.
  • Ability to inspire associates and create a culture of care and accountability.
  • Proven track record of positive associate satisfaction.
  • Commitment to exceptional guest service.
  • Strong communication and listening skills, excellent speaking, reading, and writing skills.
  • Aptitude in financial management, financial reports, and analysis.
  • Excellent leadership skills with a hands-on, lead-by-example work style.