Insurance Operations Manager
1 month ago
Safepoint MGA, LLC is seeking a highly skilled and experienced Insurance Call Center Supervisor to lead our customer service team. As a key member of our operations team, you will be responsible for supervising a team of customer service representatives, ensuring they provide exceptional service to our customers, and driving business growth through process improvements and strategic initiatives.
Key Responsibilities- Supervise and mentor a team of customer service representatives to ensure they meet or exceed performance targets and provide exceptional customer service.
- Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and implement strategic initiatives that drive business growth and improve customer experience.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
- Provide coaching and feedback to team members to help them develop their skills and achieve their goals.
- Stay up-to-date with industry trends and best practices to ensure our team is equipped to provide the highest level of service to our customers.
- 5-7 years of experience in property and casualty insurance, with a focus on customer service and operations.
- 2-3 years of experience as a supervisor in a call center environment.
- State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within the first 30 days.
- Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
- Advanced computer skills and strong systems knowledge, with experience using CRM software and other business applications.
- College degree preferred, but not required.
- Competitive salary and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional development and career advancement, including training and education assistance programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including life insurance, disability insurance, and employee assistance programs.
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Insurance Producer/Broker
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1 week ago
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Restaurant Operations Manager
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