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Store Operations Supervisor

2 months ago

Oklahoma City, Oklahoma, United States The Truck Patch LLC Full time
Job Overview

Schedule: Full-time, 40 hours per week, consisting of 8-hour shifts across 5 days.

Availability: Must be available for both opening and closing shifts, with one weekend shift required weekly.

Age Requirement: Candidates must be at least 18 years old.

Location: The Truck Patch LLC

Benefits: Full-time employees are entitled to a comprehensive benefits package, including:

  • Comprehensive Medical Coverage
  • Vision Insurance
  • Dental Coverage
  • 20% Store-Wide Discount
  • 401K Plan with Employer Match
  • Paid Time Off

The Duty Manager is tasked with cultivating an outstanding shopping experience for both customers and team members. Reporting to the Store Manager, the Duty Manager assists in overseeing store operations, fostering teamwork, and ensuring that sales and labor targets are achieved and surpassed. This role requires a commitment to continuous improvement and the ability to inspire the same in team members. A focus on enhancing customer satisfaction and team morale is crucial for effective daily operations.

The Duty Manager supports the Store Manager, exemplifying servant leadership and setting a positive atmosphere for a productive team. This individual must be adaptable, ready to assist in any department as needed, and committed to the mission and values of The Truck Patch LLC by demonstrating a passion for local and natural foods.

Team Leadership

  • Exhibits a service-oriented leadership style aligned with the company’s mission and culture, providing exceptional service to team members, customers, and vendors.
  • Demonstrates a strong understanding of authentic communication.
  • Participates in the recruitment, training, coaching, and development of team members in collaboration with the Store Manager.
  • Works closely with the Store Manager to achieve performance goals through effective communication, training, and appropriate disciplinary measures.
  • Maintains confidentiality regarding team members, customers, vendors, and all company information, providing constructive feedback as necessary.
  • Identifies areas for improvement and discusses the need for enhancements, offering clear paths to success.
  • Ensures a safe working environment by adhering to workplace safety policies.
  • Oversees store associates when the Store Manager is absent, addressing any customer or staff issues that arise.

Store Management

  • Assists with inventory management, merchandising, and customer service.
  • Ensures that all products are well-stocked, organized, and accurately labeled.
  • A Duty Manager should possess the desire and capability to excel in all operational tasks and lead by example.
  • Completes assigned duties efficiently.
  • Assists with receiving deliveries.
  • Communicates relevant customer feedback to the Store Manager and staff.
  • Handles customer complaints tactfully, demonstrating a willingness to listen and resolve issues, utilizing feedback to enhance future store experiences.
  • Maintains a clean and safe store environment, addressing any potential hazards immediately.
  • Confirms that associates complete opening and closing responsibilities thoroughly and accurately.

Essential Attributes

  • Strong communication skills, both verbal and written.
  • Excellent analytical and mathematical abilities.
  • Able to remain on feet for extended periods.
  • Effective time management skills.
  • Ability to foster team morale.
  • Exceptional customer service skills.
  • Capable of making decisions in challenging situations.
  • Proactive and self-motivated.

Personal Qualities and Experience

  • Recognized for building excellent relationships with customers, vendors, and team members.
  • Ability to identify opportunities for store improvement and implement effective systems and procedures.
  • Strong written and verbal communication skills, with good listening abilities and clear instructions.
  • Motivated to work a flexible schedule, including days, evenings, weekends, and holidays, understanding the demands of retail operations.
  • Well-developed interpersonal skills, able to engage with diverse personalities in a respectful manner.
  • Self-driven and capable of motivating others to work collaboratively as a positive team.
  • Results-oriented, balancing various business considerations effectively.