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Front Office Team Lead

2 months ago


Indian Wells, California, United States HYATT Hotels Full time

About Us

At Hyatt Hotels, we pride ourselves on delivering exceptional guest experiences through our dedicated and passionate associates. As a key member of our team, you will play a vital role in ensuring our guests receive the highest level of service and attention to detail.

Key Responsibilities

  • Lead and motivate a team of front office associates to achieve exceptional guest satisfaction and hotel performance.
  • Develop and implement strategies to improve customer service and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Monitor and analyze guest feedback to identify areas for improvement.

Requirements

  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent problem-solving and analytical skills.
  • Passion for delivering exceptional guest experiences.

What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.