Customer Service Representative

3 days ago

Rockville, Maryland, United States Rockville Internal Medicine Group Full time
Job Description

Rockville Internal Medicine Group is committed to delivering exceptional patient care and a positive work environment. We offer a range of benefits, including free parking and easy metro access.

The Customer Service Representative will be responsible for answering inbound telephone calls for multiple departments, identifying patient/caller needs, and handling requests accordingly.

The ideal candidate will provide exceptional customer service to our patients, ensuring patient satisfaction by effectively and efficiently assisting them with requests/issues related to their healthcare needs.

Duties and Responsibilities
  • Handles calls in a prompt, courteous, and helpful manner, forwarding calls to appropriate departments, taking messages, and providing information as necessary.
  • Proficient in handling calls for multiple clients with high call volumes.
  • Possess effective verbal and written communication skills with a focus on proper grammar and the ability to proficiently relay and document information.
Requirements
  • Working knowledge of medical terminology.
  • Excellent verbal and communication skills.
  • Demonstrate the ability to work effectively and efficiently within a team atmosphere.
  • Ability to read, understand, and follow oral and written instructions with minimal supervision.
  • Effective communication skills, speak clearly and accurately, using appropriate tone and professional language.
  • Strong attention to detail and accuracy.
  • Ability to maintain strict confidentiality of information acquired per corporate policies and legal compliance.
  • Have an understanding and demonstrate sensibility to the cultural diversity of patients, staff, and visitors.
  • Must be organized and detail-oriented.
Benefits
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Work Schedule

8 hour shift, Monday to Friday

COVID-19 Considerations

All new hires are required to be vaccinated for COVID-19.

Education and Experience
  • High school or equivalent (Preferred)
  • Customer Service: 2 years (Required)
Language

Bilingual (Preferred)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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