Collection Services Supervisor

2 months ago


San Francisco, California, United States Recology Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a District Operations Manager. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our collection services, ensuring that our customers receive exceptional service and that our operations are running smoothly and efficiently.

Key Responsibilities
  • Operations Management
    • Supervise and coordinate the activities of our collection services team, ensuring that all tasks are completed to the highest standard.
    • Develop and implement strategies to improve operational efficiency and reduce costs.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
  • Customer Service
    • Ensure that our customers receive exceptional service, responding promptly to their needs and resolving any issues that may arise.
    • Develop and maintain strong relationships with our customers, understanding their needs and preferences.
  • Team Leadership
    • Lead and motivate our collection services team, providing guidance and support to ensure that they have the skills and resources needed to succeed.
    • Develop and implement training programs to enhance the skills and knowledge of our team members.
  • Compliance and Risk Management
    • Ensure that our operations are compliant with all relevant laws, regulations, and company policies.
    • Identify and mitigate potential risks to our operations, ensuring that we are always operating in a safe and responsible manner.
Requirements
  • Education and Experience
    • Bachelor's degree in a relevant field, such as business administration or environmental science.
    • At least 6 years of experience in a supervisory or management role, preferably in the waste management or environmental services industry.
  • Skills and Qualifications
    • Strong leadership and management skills, with the ability to motivate and inspire a team.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
    • Ability to analyze data and make informed decisions, with a focus on improving operational efficiency and reducing costs.
    • Knowledge of relevant laws, regulations, and industry standards, with the ability to ensure compliance and mitigate risks.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for Professional Growth and Development
    • Opportunities for professional growth and development, including training and education programs, as well as opportunities for advancement within the company.
  • A Collaborative and Supportive Work Environment
    • A collaborative and supportive work environment, with a team of professionals who are passionate about making a positive impact on the environment.


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