IT Support Specialist

1 week ago


Michigan Center, Michigan, United States Davenport University Full time

Job Summary:

This role requires a personable and detail-oriented individual to provide Level One Help Desk Support for approximately 3000 users. The successful candidate will be responsible for providing both phone and email support, reading, classifying, and responding to incoming Helpdesk Requests, and processing approximately 30 to 50 Help desk Requests Tickets a day.

Key Responsibilities:

  1. Acts as Level One Help Desk Support for approximately 3000 users.
  2. Provides both phone and email support.
  3. May work with HIPAA privacy classified information.
  4. Reads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team.
  5. Processes approximately 30 to 50 Help desk Requests Tickets a day.
  6. Remotely connects to end user's PC to fix problems.
  7. Helps out Inventory Team to keep track of PC parts that are being deployed.

Requirements:
  • Must be comfortable with Microsoft (MS) Windows XP and 7 operating systems (some 8).
  • High School Diploma or GED equivalent.
  • Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
  • Must be work study eligible.
  • In-depth understanding of MS Office 2007 products (Word, Excel, Power Point).
  • Must know basics about MS Exchange and Outlook email.
  • Able to remotely setup printers/scanners.
  • Remotely install and configure software.
  • Remotely connect and diagnose PC/hardware/Windows problems.
  • Having own transportation for occasional deliveries local to Grand Rapids is a plus.
  • Exceptional Customer Service and a love for working with people is a must.

Work Environment:
  • Business office environment.
  • Prolonged sitting and standing.
  • Use of personal computer and telephone (eye and hand strain).
  • Some travel between locations may be required (own transportation).


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