Senior IT Service Technician

1 month ago


Anchorage, Alaska, United States Govcio LLC Full time
Job Title: Senior IT Service Technician

GovCIO is seeking a highly skilled Senior IT Service Technician to provide on-site support for our federal customer in Anchorage, AK. This is an exciting opportunity to join a team of professionals who are passionate about transforming government IT.

Responsibilities:
  • Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
  • Install operating system patches, upgrades, etc. via SCCM Software Center.
  • Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests.
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling.
  • Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
  • Wireless Services.
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support.
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
  • Disposal Preparation Support.
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M.
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases.
  • Gather, analyze, and report end-user support trends.
  • Other duties as assigned.
Qualifications:
  • High School with 5-8 years (or commensurate experience).
  • US Citizen.
  • High degree of technical proficiency.
  • Excellent problem-solving skills and analytical abilities.
Preferred Skills and Experience:
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • Certification in Microsoft Operating Systems.
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation.
  • CompTIA Network+.
  • CompTIA A+.
  • CompTIA Server+.
  • CompTIA Security+.
Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.



  • Anchorage, Alaska, United States Dave & Busters Full time

    Senior Games TechnicianAt Dave & Busters, we're looking for a skilled Senior Games Technician to join our team. As a key member of our maintenance team, you'll be responsible for ensuring the smooth operation of our games and equipment.Key Responsibilities:Deliver exceptional guest experiences by providing timely and accurate service.Maintain a positive...

  • Service Technician

    1 month ago


    Anchorage, Alaska, United States Suburban Propane Full time

    OverviewAt Suburban Propane, we're seeking a skilled Service Technician to join our team. As a Service Technician, you'll be responsible for installing, maintaining, and repairing fuel systems and appliances. You'll work closely with our customers to provide exceptional service and ensure their safety and satisfaction.ResponsibilitiesInstall, maintain, and...


  • Anchorage, Alaska, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled Associate EEG Technician to join our team at Providence Service Organization. As an Associate EEG Technician, you will play a critical role in performing neurodiagnostic studies under the direction of a neurologist, adhering to the American Society of Electroneurodiagnostic Technologists (ASET)...

  • Surgical Technician

    4 weeks ago


    Anchorage, Alaska, United States Providence Health & Service Full time

    About the RoleAs a Surgical Technician at Providence Health & Service, you will work with surgeons, anesthesiologists, RNs, and other surgical personnel to deliver patient care during surgery. Your role will involve handling instruments, supplies, and equipment necessary during the surgical procedure, anticipating the needs of the surgeon, and maintaining a...


  • Anchorage, Alaska, United States Providence Health & Service Full time

    Job SummaryWe are seeking a highly skilled Senior Cloud Engineer to join our team at Providence Health & Service. As a Senior Cloud Engineer, you will be responsible for designing, implementing, and managing cloud infrastructure and services to ensure high availability, reliability, and scalability.Key ResponsibilitiesDesigning and implementing cloud...

  • Surgical Technician

    4 weeks ago


    Anchorage, Alaska, United States Providence Service Full time

    Job Summary:The Surgical Technician II provides support to the surgical team by anticipating the needs of the surgeon and other surgical personnel. This role is responsible for maintaining a sterile work environment and assisting in the care and treatment of patients during the surgical process.Responsibilities:Anticipate the needs of the surgeon and other...


  • Anchorage, Alaska, United States Providence Service Full time

    About the RoleThe Senior Community Health Worker is a trusted member of their community who acts as a liaison between community and the health system. A Senior CHW acts collaboratively with other members of the care team while demonstrating responsive communication with diverse populations. The Senior CHW has experience providing culturally appropriate...


  • Anchorage, Alaska, United States HARDY INDUSTRIES Full time

    Job Title: IT Field Technician Job Type: Full-time, Part-time, Contract Job Description: We are seeking a highly skilled IT Field Technician to join our team at Hardy Industries. As an IT Field Technician, you will be responsible for providing technical support and maintenance to our clients' computer systems and networks. Responsibilities: * Provide...


  • Anchorage, Alaska, United States Providence Health & Service Full time

    About the RoleWe are seeking a skilled Surgical Technician Associate to join our team at Providence Alaska Medical Center. As a key member of our surgical team, you will work closely with surgeons, anesthesiologists, RNs, and other surgical personnel to deliver exceptional patient care during surgery.Key ResponsibilitiesHandle instruments, supplies, and...

  • EKG Technician

    4 weeks ago


    Anchorage, Alaska, United States Providence Service Full time

    Job Summary:We are seeking an experienced EKG Technician to join our team at Providence Alaska Medical Center. As an EKG Technician, you will be responsible for performing electrocardiographic exams using various ECG equipment and procedures. You will also assist in maintaining patient information and billing logs, as well as electronic databases.Key...


  • Anchorage, Alaska, United States Providence Service Full time

    Job SummaryWe are seeking a highly skilled Surgical Technician Associate to join our team at Providence Alaska Medical Center. As a key member of our surgical team, you will work closely with surgeons, anesthesiologists, RNs, and other surgical personnel to deliver exceptional patient care during surgery.Key Responsibilities:Assist surgeons and...


  • Anchorage, Alaska, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly skilled and dedicated Surgical Technician Associate to join our team at Providence Alaska Medical Center. As a key member of our surgical team, you will play a vital role in delivering exceptional patient care and supporting our surgeons and other healthcare professionals during surgical procedures.Key...


  • Anchorage, Alaska, United States Providence Service Full time

    Job Summary:As a Senior Mental Health Counselor - Masters, you will provide direct client care services in all assigned areas, including treatment planning, individual therapy, family therapy, and group therapy. You will also assist leadership in the development and maintenance of standards of practice, development of quality services, and new programs.Key...


  • Anchorage, Alaska, United States Swickard Auto Group Full time

    Job SummaryWe are seeking a highly skilled and motivated Express Technician to join our team at Swickard Auto Group. As a key member of our quick service department, you will be responsible for performing routine maintenance and repairs on vehicles, providing exceptional customer service, and working efficiently in a fast-paced...

  • Surgical Technician

    4 weeks ago


    Anchorage, Alaska, United States Providence Service Full time

    About the RoleWe are seeking a skilled Surgical Technician to join our team at Providence Alaska Medical Center. As a Surgical Technician, you will play a vital role in delivering patient care during surgery, working closely with surgeons, anesthesiologists, RNs, and other surgical personnel.Key ResponsibilitiesHandle instruments, supplies, and equipment...


  • Anchorage, Alaska, United States IT Concepts Full time

    Job SummaryWe are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with prompt and professional service.Key ResponsibilitiesProvide technical support to customers via...

  • Surgical Technician

    1 month ago


    Anchorage, Alaska, United States Providence Health & Service Full time

    About the RoleWe are seeking a skilled Surgical Technician to join our team at Providence Alaska Medical Center. As a key member of our surgical team, you will play a vital role in delivering high-quality patient care during surgical procedures.Key ResponsibilitiesWork collaboratively with surgeons, anesthesiologists, and other surgical personnel to ensure...


  • Anchorage, Alaska, United States Swickard Auto Group Full time

    Porsche Service Technician Job DescriptionAt Swickard Auto Group, we're seeking a skilled Porsche Service Technician to join our team. As a key member of our service department, you'll be responsible for diagnosing and repairing complex automotive issues, ensuring our customers' vehicles are running smoothly and safely.Key Responsibilities:Diagnostic...


  • Anchorage, Alaska, United States Swickard Auto Group Full time

    Job SummaryWe are seeking a skilled Audi Service Technician to join our team at Swickard Auto Group. As a key member of our service department, you will be responsible for diagnosing and repairing complex automotive problems.Key ResponsibilitiesDiagnostic Expertise: Utilize advanced diagnostic tools and equipment to identify and repair vehicle...


  • Anchorage, Alaska, United States Providence Health & Service Full time

    Job Summary:As a Surgical Technician Associate at Providence Alaska Medical Center, you will work collaboratively with surgeons, anesthesiologists, RNs, and other surgical personnel to deliver exceptional patient care during surgery. Your attention to detail and ability to anticipate the needs of the surgical team will be essential in maintaining a sterile...