Insurance License Professional
3 days ago
We are seeking a highly motivated and experienced Insurance License Professional to join our team at Qualfon. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to obtain an Insurance License and work as a Licensed Insurance Professional, helping our clients with their insurance needs.
Key Responsibilities:
- Field inbound communication from clients regarding their insurance needs.
- Utilize knowledge of personal lines insurance to help clients with quotes, new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions.
- Correspond with clients, insurance carriers, and internal sources to provide coverage information and policy recommendations.
- Responsible for execution of various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks.
- Complete carrier certifications to receive 'Ready to Sell Status' for several insurance providers.
- Adhere to performance metrics and quality standards.
Requirements:
- Minimum 1 year of contact center experience required.
- Previous experience as a Licensed Agent (Life/Health/Personal Lines/Property & Casualty) preferred but not required.
- High School diploma or GED required; college degree preferred.
- Once licensed, must be able to work an assigned 40-hour week schedule between 7am-11pm Monday-Friday and 9am-9pm Saturday.
- Veterans and their family members are encouraged to apply.
- Strong written and verbal communication skills.
- Professional, articulate voice and listening skills.
- Maintain member privacy.
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance.
- Typing 25 words per minute with 90% accuracy.
- Ability to critically think through situations and solutions.
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude.
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance.
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
What We Offer:
- Competitive wages.
- Opportunities to earn additional income through incentives.
- Paid time off for full-time employees.
- Onsite gym and cafeteria.
- FREE access to personal and professional support through the Qualfon Care Coaches' program.
- Medical, dental benefits, vision, and life & accident insurance for full-time employees.
- Further your education and earn a college degree through our Qualfon University scholarship program.
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