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Logistics Customer Service Representative

2 months ago

Romulus, Michigan, United States Expeditors Full time
Job Title: Logistics Customer Service Agent

At Expeditors, we're not just in the shipping business - we're in the information business. As a Logistics Customer Service Agent, you'll play a critical role in identifying and understanding our customers' transportation needs.

Key Responsibilities:
  • Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Update shipment information in a timely and accurate manner into our operating system.
  • Timely freight dispatch to avoid disruptions in customers' supply chains.
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high-volume email, phone, instant message, and in-person interactions.
  • Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Accurately execute invoicing based on established customer SOPs, rate shells, and tariffs.
  • Contribute to maintaining strong vendor relationships - airlines, trucking companies, and others.
  • Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Meet key performance indicators in support of department, branch, product, and company goals.
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary.
Qualifications:
  • High School Diploma.
  • Excellent customer service skills; friendly, courteous, empathetic, and helpful.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.
  • Strong attention to detail and organizational skills.
  • Proven desire to learn and expand knowledge base.
  • Sense of urgency around all aspects of customer service.
  • Emotional resilience, can withstand stress.
  • Work effectively and productively with others.
  • Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  • Fluent in English.
Additional Information:
  • Expeditors has a strong culture of promoting from within. We're looking for candidates who want to establish a career with a Fortune 500 company and seek unlimited growth potential and an excellent benefits package.
  • Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees.
  • Meet company standards of 52 hours of training per year per employee.
  • Complete mandatory training when required.
  • Participate in desk-side training between products and departments to learn new skills outside of the normal day-to-day tasks you execute.

Expeditors offers excellent benefits, including paid vacation, holiday, sick time, health plan, life and long-term disability insurance, 401(k) retirement savings plan (US only), employee stock purchase plan, training, and personnel development program.

This position is located at our DTW/Detroit metro area location. Must be authorized to work in the US. All your information will be kept confidential according to EEO guidelines.