Logistics Customer Service Representative

2 months ago

Romulus, Michigan, United States Expeditors Full time
Job Description

At Expeditors, we're not just in the shipping business - we're in the information business. As a Customer Service Agent, you'll play a critical role in identifying and understanding our customers' transportation needs. Your main responsibilities will include receiving, booking, and scheduling transportation orders to ensure timely and accurate movement of freight and information.

Key Responsibilities:
  • Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Update shipment information in a timely and accurate manner into our operating system.
  • Timely freight dispatch to avoid disruptions in customer's supply chain.
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high-volume email, phone, instant message, and in-person.
  • Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Accurately execute invoicing based on established customer SOPs, rate shells, and Tariffs.
  • Contribute to maintaining strong vendor relationships - airlines, trucking companies, and others.
  • Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements.
  • Meet key performance indicators in support of department, branch, product, and company goals.
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary.
Qualifications:
  • High School Diploma.
  • Excellent customer service skills; friendly, courteous, empathetic, and helpful.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.
  • Strong attention to detail and organizational skills.
  • Proven desire to learn and expand knowledge base.
  • Sense of urgency around all aspects of customer service.
  • Emotional resilience, can withstand stress.
  • Work effectively and productively with others.
  • Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  • Fluent in English.
Additional Information:
  • Expeditors has a strong culture of promoting from within. We're looking for candidates who want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package.
  • Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees.
  • Meet company standards of 52 hours training per year per employee.
  • Complete mandatory training when required.
  • Participate in desk-side training between products and departments to learn new skills outside of the normal day-to-day tasks you execute.
Culture:
  • The mission at Expeditors is to be the best customer service-focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world-class customer service.
  • We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we're better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed.
Benefits:
  • Paid Vacation, Holiday, Sick Time.
  • Health Plan: Medical, Prescription Drug, Dental, and Vision.
  • Life and Long-Term Disability Insurance.
  • 401(k) Retirement Savings Plan (US only).
  • Employee Stock Purchase Plan.
  • Training and Personnel Development Program.

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