Operations Manager

4 weeks ago

St Petersburg, Florida, United States SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS Full time
Job Summary

The Society of St. Vincent de Paul South Pinellas is seeking a highly motivated and experienced Operations Manager to oversee the administration and management of our services. This role is responsible for ensuring the delivery of services consistent with a housing first model, best practice, community standards, identified regulations, and contract requirements.

Key Responsibilities:

  • Oversee the administration and management of services provided at assigned locations.
  • Ensure compliance with established policy and procedures, as well as hiring, training, and supervision of staff.
  • Oversee operations with the support of the Regional Director of the RRH&SS Programs.
  • Participate in planning activities to effectively end homelessness among Veterans in the geographic area served.
  • Develop and distribute education materials about the services offered.
  • Develop and implement program procedures for case management, housing search, and other housing-related services.
  • Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery.
  • Research and develop protocol to assist clients in accessing mainstream benefits from federal, state, and local sources.
  • Point of Contact for Housing Navigation guidance and oversight of Padmission.
  • Manage the inflow of HUD VASH referrals and program exits to maximize program performance.
  • Review and approve HUD VASH individuals and families enrolled and ensure the required back-up documentation is contained in the case file.
  • Coordinate with program staff to ensure all client case files meet program and agency documentation requirements.
  • Review and approve all financial assistance requests prior to payment.
  • Ensure financial assistance requests are timely and include all required back-up documentation to support the expense.
  • Conduct staff meetings no less than once a month to review program performance and challenges, and share information.
  • Participate in monthly St. Vincent de Paul CARES Management Meetings.
  • Facilitate staff's participation in required and supplemental training.
  • Oversee HMIS data entry, including its completeness, quality, and timeliness.
  • Track program performance through HMIS and use of other data collection methodologies.
  • Provide regular progress and performance reports to Regional Director and through the agency's Performance Quality Improvement System.
  • Complete reports for timely submission to funder and other organizations as required.
  • Monitor and Approve time sheets and partner agency invoices prior to payment.
  • Attend all agency required training and assigned community meetings.
  • Actively participate in the PQI System.

Requirements:

  • Able to speak, write, and understand English.
  • Possess basic computer skills.
  • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
  • Flexible work schedule including evenings, nights, weekends, and holidays.
  • Ability to set appropriate limits, work under deadlines, and multi-task.
  • Ability to organize, prioritize, self-motivate, and deliver results.
  • Excellent communication and listening skills.
  • Possess strong work ethics.
  • Successfully pass Law Enforcement background screening.
  • Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business.
  • Must have reliable transportation.
  • Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process.
  • Mission-driven attitude supplemented with integrity and passion.
  • Adherence to the highest ethical standards, personally and professionally.
  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
  • Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

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