Order Processing Specialist

2 days ago


Milwaukee, Wisconsin, United States B&R Services for Professionals Full time
About B&R Services for Professionals

We are a leading provider of industrial automation solutions, with a global presence and a reputation for excellence. Our Inside Sales/Order Processing team is seeking a highly organized and detail-oriented individual to join our team as an Order Processing Specialist.

Job Description

The Inside Sales/Order Processing team is responsible for working closely with customers and partners to confirm purchase orders in a timely manner. This includes monitoring orders and expediting where necessary to meet requested delivery dates. As an Order Processing Specialist, you will work closely with our Client Relations team, sales, engineering, and B&R Austria to facilitate a positive customer experience and an efficient and streamlined work environment.

Key Responsibilities
  • Manage all aspects of the sales order entry process, including timely and accurate entry of orders into SAP.
  • Provide excellent customer service on a daily basis, responding promptly to phone and email inquiries from customers and partners.
  • Support your team by providing sales support, including sales reports and emergency shipments to customers.
  • Work closely with Accounting to assist with credit limit or billing issues.
  • Provide support and back-up to various departments when members are out of the office.
Requirements
  • Sales order processing or purchasing experience preferred.
  • Customer service experience preferred.
  • Bachelors Degree (Bachelor of Science or Art) or Associates Degree preferred, or 1-3 years work experience.
  • Excellent written and verbal communications skills.
  • Excellent customer service skills.
  • Proficiency in Excel required.
  • Problem-solving skills a plus.
  • Ability to work efficiently both independently and as a part of a decentralized Inside Sales team.
  • Strong organizational skills.
  • Positive attitude with a focus on continually improving performance.
  • Experience with SAP desired, but not required.


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