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Patient Benefits Coordinator

2 months ago

Austin Texas, United States Texas Oncology Full time
About the Role

We are seeking a highly skilled Patient Benefits Representative to join our team at Texas Oncology. As a key member of our team, you will play a critical role in ensuring that our patients receive the best possible care and support throughout their treatment journey.

Key Responsibilities
  • Obtain and verify patient insurance coverage information and demographics
  • Assess patients' financial ability and discuss payment arrangements
  • Provide education on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses
  • Complete Patient Cost Estimate forms and forward relevant information to the billing office
  • Obtain insurance pre-authorization or referral approval codes prior to each treatment
  • Review patient account balances and notify the front desk of patients who need to meet with a representative
  • Verify and update patient demographics and insurance coverage in the computer system
  • Stay current on available financial aid and develop professional relationships with financial aid providers
Requirements
  • High school diploma or equivalent required
  • Minimum three (3) years patient pre-services coordinator or equivalent required
  • Proficiency with computer systems and Microsoft Office (Word and Excel) required
  • Demonstrate knowledge of CPT coding and HCPS coding application
  • Must be able to verbally communicate clearly and utilize the appropriate and correct terminology
Preferred Qualifications
  • Associates degree in Finance, Business, or four years revenue cycle experience preferred
  • Minimum three (3) years pre-services coordinator experience and two (2) years of patient benefits experience required
  • Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology
About Texas Oncology

Texas Oncology is a leading provider of cancer care in the United States, with a network of over 530 providers and 280+ sites across Texas. Our mission is to deliver high-quality, evidence-based care to patients close to home, using leading-edge technology and research to help our patients achieve 'More breakthroughs. More victories.' in their fight against cancer.