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Customer Service Scheduler

2 months ago

Appleton, Wisconsin, United States Tureks Plumbing Full time

Are you passionate about delivering exceptional customer experiences? Tureks Plumbing Services is looking for a dedicated Customer Service Scheduler to enhance our operational efficiency and customer satisfaction.

COMPENSATION AND BENEFITS

In this vital role, you will receive a competitive hourly wage ranging from $14 to $17, along with quarterly performance bonuses that reward your hard work.

We offer a comprehensive benefits package that includes:

  • Health insurance
  • IRA options
  • 401(k) plan with company contributions
  • Employee discounts and a referral program
  • Training and development opportunities
  • Performance-based pay

Our generous paid time off policy encompasses vacations, holidays, bereavement leave, and jury duty. Additionally, we provide company outings, in-house events, complimentary meals during meetings, gift certificates, job security, and flexible scheduling.

YOUR ROLE AS A CUSTOMER SERVICE SCHEDULER

As a Customer Service Scheduler, you will play a crucial role in our scheduling operations. Your organizational prowess and attention to detail will be key as you manage appointments, ensuring that our customers' needs are met efficiently. You will engage with customers in a friendly manner, providing outstanding service and addressing inquiries with professionalism.

WORK SCHEDULE

This position offers a balanced work schedule, typically from 8:30 AM to 5:00 PM or 6:30 AM to 3:00 PM.

QUALIFICATIONS

  • Proficient computer skills, including familiarity with Google Drive, Google Calendar, and relevant software
  • Excellent phone etiquette and customer service abilities

IDEAL CANDIDATE ATTRIBUTES

  • Enjoys interacting with diverse individuals
  • Skilled in multitasking and prioritizing responsibilities
  • Highly organized and detail-oriented
  • A collaborative team player who contributes positively to the work environment

ABOUT TUREK'S PLUMBING

At Tureks Plumbing, we are committed to providing high-quality plumbing services, including residential plumbing, remodeling projects, and sewer drain cleaning. Our mission is to deliver outstanding plumbing solutions while fostering lasting relationships with our customers.

We believe that exceptional service goes hand in hand with creating a supportive workplace culture. Our team values support, honesty, commitment, growth, communication, and safety. When you become part of our team, you join a family of dedicated professionals who strive for excellence.