Member Service Staff Representative
1 month ago
As a Member Service Staff, you will be part of a dynamic team responsible for delivering exceptional service to all members, participants, and guests. Your primary focus will be on assisting with membership transactions, making and taking calls, registrations, reservations, welcoming members and guests, and ensuring a safe and secure environment.
Key Responsibilities- Provide exceptional customer service to members and guests, ensuring a positive first impression and a welcoming environment.
- Engage with members and families, developing a rapport and promoting programs and activities.
- Build collaborative relationships, using active listening skills and prioritizing member needs.
- Facilitate membership and program registrations with accuracy and exceptional customer service.
- Enter data and report daily transactions in a timely and accurate manner.
- Ensure compliance with policies and procedures, reporting any financial irregularities or concerns.
- Greet every individual entering the facility, ensuring accurate check-in and acknowledging departures.
- Assist with tracking, retaining, and contacting current and new members, responding to questions and concerns.
- Conduct cause-driven tours, engaging members and promoting programs.
- Keep members and staff informed about events, promotions, and other important information.
- Support fundraising initiatives and promote the Y's mission and cause.
- Adhere to safety policies and procedures, responding to emergencies and ensuring a safe environment.
- A high school diploma or equivalent is required.
- Previous experience in customer service, sales, or office operations is preferred.
- Strong administrative, organizational, math, and computer skills are essential.
- Excellent communication and interpersonal skills are required.
- CPR and First Aid certifications are necessary within 60 days, and annual safety training is required.
- Building Relationships: Develop inclusive relationships and collaboration within the Y.
- Communication and Influence: Listen and express self effectively, engaging and inspiring commitment to the Y's cause.
- Inclusion: Value all people for their unique talents and promote practices that support diversity and inclusion.
- Critical Thinking and Decision Making: Make informed decisions based on logic, data, and sound judgment.
- Emotional Maturity: Understand and manage emotions effectively in all situations.
- Advancing Our Mission and Cause: Support the Y's mission and cause, living the values of CARING, HONESTY, RESPECT, and RESPONSIBILITY.
- Philanthropy: Support fundraising initiatives and promote the Y's charitable mission.
- Safety: Adhere to and enforce safety policies and procedures, responding to emergencies and ensuring a safe environment.
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