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Customer Support Specialist

2 months ago

Butler, Pennsylvania, United States Fliff Full time
About the Role

Fliff is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our users.

Key Responsibilities
  • Respond to customer inquiries in a timely and accurate manner, via phone, email, or chat
  • Identify customer needs and provide solutions to resolve technical issues
  • Analyze and report product malfunctions, including testing different scenarios and impersonating users
  • Update internal databases with information about technical issues and customer discussions
  • Monitor customer complaints and provide assistance and resolution
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure issues are resolved
  • Gather customer feedback and share with management and product teams
  • Assist in training other customer support representatives
Requirements
  • Experience as a customer support specialist or similar role
  • Familiarity with our industry or a desire to learn
  • Experience using help desk software and remote support tools
  • Understanding of CRM systems
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
What We Offer
  • Top-tier compensation and benefits package
  • Flexibility to work from our office or remotely
  • Opportunity for professional growth in a dynamic and international environment
  • Informal, friendly, and knowledge-sharing environment
  • An interesting and challenging job that allows you to explore paths to creating successful software solutions