Guest Experience Coordinator

6 days ago


Rochester, Minnesota, United States OCI Hospitality Full time
About Us: At OCI Hospitality, we pride ourselves on creating exceptional experiences for our guests. Our hotels are designed to provide a warm and welcoming atmosphere that makes everyone feel at home.

We believe that every member of our team plays a vital role in delivering exceptional service. From the moment our guests arrive, they should feel welcome and supported by our team. As a Guest Service Representative, you will be an integral part of this process, ensuring that our guests have everything they need to make their stay enjoyable.

About the Role

This role requires someone who is highly organized, proactive, and able to think on their feet. You will be responsible for handling guest requests, resolving issues, and ensuring that our guests have a memorable stay. Your excellent communication skills and ability to multitask will be essential in this role.

About You

We are looking for someone who is friendly, approachable, and able to work well under pressure. You should be flexible and able to adapt to changing situations quickly. A valid driver's license and evidence of insurability are required.

What You Gain

In this role, you will gain valuable experience in customer service, conflict resolution, and teamwork. You will be part of a dynamic and supportive team that is committed to excellence. We offer a competitive salary, $15.50 per hour, as well as opportunities for career growth and professional development.

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