Customer Experience Coordinator
1 week ago
OCI Hospitality is a hotel operator that prides itself on delivering exceptional experiences to its guests. Our goal is to create memorable moments that exceed our guests' expectations.
The Job DescriptionWe are seeking a Customer Experience Coordinator to join our front desk team. As a Customer Experience Coordinator, you will be responsible for creating seamless experiences for our guests, from check-in to departure. Your duties will include greeting guests, handling phone calls, and resolving issues in a professional manner.
You will also be expected to communicate effectively with our Maintenance and Housekeeping teams, ensure accurate billing and payments, and promote safety and security measures. In this role, you may be required to transport guests to/from the airport or local restaurants during your shift.
What We OfferWe provide a competitive salary range of $40,000 - $60,000 per year, depending on experience. Our benefits package includes a comprehensive health insurance plan, 401(k) matching, and paid time off. We also offer opportunities for career advancement and professional growth.
Key Responsibilities:- Deliver exceptional customer service to guests
- Greet guests and check them in/out
- Answer phone calls and respond to guest inquiries
- Fulfill guest requests and resolve issues in a timely manner
- Communicate with Maintenance and Housekeeping teams
- Ensure accurate billing and payments
- Promote safety and security measures
- Strong communication and interpersonal skills
- Ability to work flexible hours, including weekends
- Commitment to dependability and reliability
- Valid driver's license and evidence of insurability
- Acceptable driving record
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