Customer Experience Coordinator

1 week ago


Rochester, Minnesota, United States OCI Hospitality Full time
About Our Company

OCI Hospitality is a hotel operator that prides itself on delivering exceptional experiences to its guests. Our goal is to create memorable moments that exceed our guests' expectations.

The Job Description

We are seeking a Customer Experience Coordinator to join our front desk team. As a Customer Experience Coordinator, you will be responsible for creating seamless experiences for our guests, from check-in to departure. Your duties will include greeting guests, handling phone calls, and resolving issues in a professional manner.

You will also be expected to communicate effectively with our Maintenance and Housekeeping teams, ensure accurate billing and payments, and promote safety and security measures. In this role, you may be required to transport guests to/from the airport or local restaurants during your shift.

What We Offer

We provide a competitive salary range of $40,000 - $60,000 per year, depending on experience. Our benefits package includes a comprehensive health insurance plan, 401(k) matching, and paid time off. We also offer opportunities for career advancement and professional growth.

Key Responsibilities:
  • Deliver exceptional customer service to guests
  • Greet guests and check them in/out
  • Answer phone calls and respond to guest inquiries
  • Fulfill guest requests and resolve issues in a timely manner
  • Communicate with Maintenance and Housekeeping teams
  • Ensure accurate billing and payments
  • Promote safety and security measures
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work flexible hours, including weekends
  • Commitment to dependability and reliability
  • Valid driver's license and evidence of insurability
  • Acceptable driving record


  • Rochester, Minnesota, United States Walgreens Full time

    **Opportunity Overview:**We are seeking a highly organized and customer-focused Associate - Customer Experience to join our retail sales team at Walgreens. As a key member of our team, you will be responsible for delivering exceptional customer experiences, maintaining a high level of store appearance and organization, and driving sales through product...


  • Rochester, Minnesota, United States GIRL SCOUTS OF MINNESOTA AND WISCON Full time

    Transform Customer InteractionsThe Customer Experience Ambassador role at GIRL SCOUTS OF MINNESOTA AND WISCONSIN is an exciting opportunity to make a meaningful impact in the community. As part of our dynamic team, you will be responsible for delivering exceptional customer service and creating memorable experiences for parents, youth, and volunteers.About...


  • Rochester, Minnesota, United States Planet Fitness Full time

    Job SummaryThe Customer Experience Associate plays a vital role in creating a positive and engaging atmosphere for Planet Fitness members, prospective members, and guests. This individual is responsible for delivering exceptional customer service, ensuring that every interaction exceeds expectations.Key Responsibilities:Greet members, prospective members,...


  • Rochester, Minnesota, United States Savers | Value Village Full time

    About Our CompanySavers / Value Village is a purpose-driven organization that values its team members and the impact we have on our communities. We are committed to reducing waste and promoting sustainability through our business model.As a Sales Floor Associate, you will be part of a dynamic team that creates an engaging shopping experience for our...


  • Rochester, Minnesota, United States Thrivent Full time

    Company OverviewWe are a growing financial services practice dedicated to helping clients achieve multiple financial goals. With over 100 years of experience, we're committed to delivering exceptional service and building lasting relationships.Why This Role MattersThis is an exciting opportunity for a detail-oriented and energetic individual to join our...


  • Rochester, Minnesota, United States Robbie Anderson - State Farm Agent Full time

    About Our AgencyWelcome to Robbie Anderson - State Farm Agent, where we are dedicated to providing exceptional customer experiences and building lasting relationships. Our agency is a trusted partner in the community, offering premier insurance and financial services to individuals and families.


  • Rochester, Minnesota, United States Kwik Trip Full time

    About UsKwik Trip is a leading retail company in the Midwest that has been serving guests for over 50 years. We pride ourselves on providing excellent customer service and treating everyone like family.Job SummaryWe are currently looking for friendly and outgoing individuals to join our team as Food/Guest Service coworkers. The ideal candidate will have...


  • Rochester, Minnesota, United States Coffee And Bagel Brands Full time

    About Caribou CoffeeAt Caribou Coffee, we strive to create a chain reaction of GOOD by delivering unparalleled guest service and hand-crafting beverages to perfection. As a Customer Experience Representative, you will be the core of our experience, bringing our Purpose and Values to life in every interaction.Job SummaryWe are seeking an enthusiastic and...


  • Rochester, Minnesota, United States Scheels Full time

    About UsScheels is a family-owned business that has been serving customers since 1902. We pride ourselves on our commitment to customer satisfaction and community involvement.Why Join Our Team?As a Sales Associate at Scheels, you will have the opportunity to work in a dynamic retail environment, develop your sales skills, and receive competitive compensation...


  • Rochester, Minnesota, United States Savers Thrifts Stores Full time

    About Savers Thrifts StoresSavers Thrifts Stores is a leading thrift operator in the United States, Canada, and Australia. Our mission is to champion reuse and inspire a future where secondhand is second nature.Our ImpactWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We...


  • Rochester, Minnesota, United States OCI Hospitality Full time

    In this role, you will have multiple tasks at hand, including checking guests in/out, fulfilling their requests, communicating with our Maintenance and Housekeeping team members, and ensuring billing and payments are correct. Your safety and security responsibilities include actively ensuring measures are met and responding to guest service issues...


  • Rochester, Minnesota, United States Rochester Athletic Club Full time

    About Rochester Athletic ClubThe Rochester Athletic Club is a dynamic and socially-driven organization seeking enthusiastic associates to assist members and the general public with food and beverage purchases. Our ideal candidate is at least 16 years old, exhibits a pleasant and helpful attitude, and demonstrates positive body language that enhances each...


  • Rochester, Minnesota, United States Best Buy Full time

    About Best BuyBest Buy is a leading retailer of consumer electronics and services.


  • Rochester, Minnesota, United States Rochester Motor Cars Full time

    Job Summary: We are seeking a skilled Transportation Coordinator to join our team at Rochester Motor Cars. The successful candidate will provide exceptional customer service by transporting clients to and from their destinations while ensuring a safe and timely experience.As a Transportation Coordinator, you will be responsible for operating a shuttle...


  • Rochester, Minnesota, United States Furniture Mart USA Full time

    Furniture Mart USA is a leading retailer of furniture and home goods, seeking a reliable Freight Logistics Coordinator to join our team. This exciting role offers a unique blend of driving, customer service, and problem-solving skills.About the RoleAs a Freight Logistics Coordinator, you will be responsible for safely operating a straight truck on delivery...

  • Retail Associate

    1 week ago


    Rochester, Minnesota, United States Savers | Value Village Full time

    Benefits & OpportunitiesAt Savers | Value Village, we invest in our team members' growth and development. You'll receive comprehensive onboarding and training, as well as opportunities for career advancement within our expanding network of stores.Our benefits package includes health insurance, life insurance, and a 401(k) plan with company matching...

  • Care Coordinator

    3 weeks ago


    Rochester, Minnesota, United States Quality Care Full time

    **About the Role**We are seeking a Care Coordinator to join our team at Quality Care. As a key member of our office, you will work closely with our team to provide administrative support and ensure seamless operations.The ideal candidate will have experience with MN 245D paperwork, including CSP, SMA, IAPP paperwork, as well as office and clerical duties....


  • Rochester, Minnesota, United States Thrivent Full time

    About UsEmerald Financial Group is a dynamic and growing independent financial services practice of Thrivent. Our broad-based approach helps clients achieve multiple financial goals, backed by over 100 years of financial industry experience.We're committed to delivering exceptional service and building lasting relationships with our clients. Our team is...


  • Rochester, Minnesota, United States Excellent Care Services Inc Full time

    We are proud to offer a comprehensive benefits package, including paid time off and career growth opportunities, to our Administrative Coordinator at Excellent Care Services Inc.This role involves providing administrative support to our office employees, ensuring they have all the information and resources they need to perform their best. Key...


  • Rochester, Minnesota, United States Mayo Clinic Health System Full time

    We are seeking a Patient Services Coordinator to join our team at Mayo Clinic Health System. In this role, you will be responsible for providing excellent customer service and support to patients, visitors, and staff. This includes answering phones, responding to emails, and resolving issues in a timely and professional manner.The ideal candidate will have a...