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Business Operations Analyst
1 month ago
The role of Business Operations Analyst is to support and influence business decisions by gathering data elements and performing financial and statistical analysis within a functional area.
This position is expected to be a subject matter expert on policies and processes in place to assist with troubleshooting, identification, and implementation of solutions.
Key Responsibilities:
- Documenting standard operating procedures and process flows for the organization to reference.
- Gathering and maintaining data and ensuring accuracy of the data for reporting and analysis.
- Creating reports and determining the appropriate report design for various audiences.
- Refining reports and models used to conduct analysis effectively.
- Performing statistical analysis, modeling, and other quantitative techniques to answer business questions, assess business issues, and recommend courses of action to meet business objectives.
- Presenting results of analysis and/or recommendations to portfolio/project managers, business managers, utility partners, and at times external parties.
- Establishing scorecards and dashboards with process performance metrics, targets, and triggers.
- Assisting with project execution by providing input to business requirements, test plans, and implementation plans.
- Communicating action plans, status, and priorities to appropriate partners.
- Compiling and publishing artifacts and deliverables required of the Ameriprise Project Management Methodology founded on Capability Maturity Model integrated (CMMi) methods as required.
- Assisting with performing user acceptance testing and ensuring the test results meet defined criteria to meet business objectives.
- Acting as a liaison between business leaders, staff, and utility functions to drive knowledge transfer.
