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Client Relations Specialist

2 months ago

Portage, Indiana, United States Dan Bizik - State Farm Full time
Position Overview

Dan Bizik - State Farm Agency is seeking a dedicated and compassionate individual to fill the role of Customer Service Representative. This position emphasizes customer engagement within a supportive environment, focusing on delivering exceptional service for a reputable insurance agency.

Key Responsibilities:

  • Manage incoming calls and warmly welcome clients.
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly assistance to clients. This includes addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric approach to guide clients through insurance choices based on their needs.

What We Offer:

  • Competitive salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.

Qualifications:

  • Prior customer service experience in an office environment is preferred.
  • Strong communication skills, both written and verbal.
  • Self-driven and detail-oriented.
  • Proactive problem-solving abilities.
  • Ability to collaborate effectively within a team.
  • Skilled in assessing customer needs and conducting thorough interviews.
  • Capability to connect effectively with clients.
  • Must be able to obtain a Property Casualty license.
  • Must be able to obtain a Life and Health license.

This role is with an independent contractor agent of State Farm, and not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any required licensing and training programs. State Farm agents operate independently and are responsible for hiring their own staff.