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Client Relations Specialist
2 months ago
Company Overview:
Founded in 1991, Collabera has established itself as a prominent player in the IT staffing sector, recognized for over two decades of excellence. As a major diversity-focused IT staffing firm, we are committed to providing top-tier staffing solutions.
About Us:
With a robust revenue exceeding half a billion dollars and a workforce of over 9,000 professionals across more than 30 locations, Collabera delivers a wide array of IT staffing and service solutions.
Our Services:
We cater to the staffing needs of Fortune 500 companies and mid-sized enterprises, offering high-quality IT resources through:
- Staff Augmentation
- Global Talent Management
- Value Added Services via CLASS (Competency Leveraged Advanced Staffing & Solutions)
- Permanent Placement Services
- Vendor Management Programs
At Collabera, we believe in recognizing the true potential of human capital, providing individuals with the right opportunities for professional growth and excellence.
Employee Benefits:
We offer a comprehensive benefits package, including:
- Paid vacations
- Holidays
- Personal days
- Medical, Dental, and Vision insurance
- 401K retirement savings plan
- Life Insurance
- Disability Insurance
Position Overview:
The selected candidates will handle incoming calls related to various service inquiries concerning accounts. It is essential to respond to these calls with a high level of accuracy and efficiency while consistently achieving departmental performance metrics.
Key Responsibilities:
Inquiries may encompass:
- Questions regarding checks
- Debit card inquiries
- Retirement information
- Basic financial queries
Successful candidates will demonstrate a positive attitude and maintain a professional demeanor. Experience in customer service or call center environments is advantageous. Candidates must possess the ability to navigate multiple computer systems simultaneously and exhibit excellent communication skills, both verbal and written.
Qualifications:
Candidates should have:
- A 4-year degree (preferably in finance) or relevant experience in financial services (banking)
- Flexibility in work hours, as call center operations run 7 days a week from 7 AM to 11 PM
- No scheduled time off during the initial training period (9 weeks from the start date)
- Bilingual proficiency (English and Spanish) is a plus
We seek individuals who are eager to learn about financial services, possess basic market knowledge, and can thrive in a fast-paced, team-oriented environment.
